•   about 1 year ago

can we implement something which is useful for business but the agent might not be internal/external facing.

I see the below instruction in the rules for this event

The agent can be internal (employee) or external (customers, partners) facing. The project must illustrate the capabilities of Agentforce and solve a specific business problem.

can we implement something which is useful for business but the agent might not be internal/external facing.

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